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Studio
Policy

Welcome to Kind Space!

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To ensure a safe, positive, and enjoyable environment for everyone, we kindly ask that you observe the following studio policies:

Purchase of Credits / Package

  • All classes (including private sessions) at Kind Space operate on a prepaid credit/package system.

  • Clients must purchase credits or packages in advance before making any class bookings.

  • All purchases are non-refundable, non-exchangeable, and non-transferable to other clients unless stated otherwise under the package terms.

  • The validity period for each package will be stated at the time of purchase. Expired credits will not be extended.

  • By purchasing any package, clients agree to comply with Kind Space’s studio policies and terms.

Types of Packages Offered

  • All packages at Kind Space come with a validity period, clearly stated at the time of purchase.

  • Expired sessions will not be extended, refunded, or carried forward unless under special circumstances, subject to studio approval and applicable extension fees. Any applicable extension requests must be made before the package expiry date.

  • Extensions, if approved, will be granted based on studio discretion.

  • We strongly advise participants to check package validity before purchasing to ensure it suits your schedule and usage needs.

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Group Class, Non-Shareable Packages​​

  • Bookings made under this package are valid for the registered client only.

  • These packages are strictly for individual use and cannot be shared, transferred, or combined with other client accounts.

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Group Class, Shareable Packages

  • Only selected packages are shareable between Kind Space members.

  • To activate sharing, participants must contact us via WhatsApp at the time of purchase to initiate the package sharing feature.

  • Sharers must be fixed and confirmed upon activation. No swapping, adding, or changing names midway.

  • The package validity applies collectively to all sharers. No extensions will be granted for unused sessions by any party once the package expires.

  • Please refer to the specific terms and conditions for each shareable package before purchase.

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Private Class Packages

  • These packages are non-shareable and can only be used for the type of private session purchased.

  • Sessions are valid within the specified validity period and must be booked in advance via WhatsApp.

  • Unused sessions will expire at the end of the validity period and cannot be refunded or extended.

Classes

All classes are conducted in English by default.

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Reservation

  • All group classes must be booked in advance via our online booking platform.

  • All private classes must be booked in advance via WhatsApp.

  • The Class Reservation is on first come first serve policy.

  • Full payment is required at the time of booking to secure your spot.

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Waiting List

If a group class you wish to attend is fully booked, you may join the waitlist. When you join the waitlist, one credit will be “held”. You will be notified by email if you’re automatically added to a class. Kindly cancel the waitlist if you do not wish to attend the class to avoid late-cancellation and forfeiting the credit.

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Cancellation by Participant

Group Class: If you have booked to attend a class and wish to cancel your attendance, you must cancel through the online booking system up to 12 hours prior to the scheduled commencement time for the class. In the event of a late cancellation or no-show, the credit will NOT be refundable.

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Private Class: If you have booked a private session and wish to cancel or reschedule, you must notify Kind Space via WhatsApp at least 12 hours prior to the scheduled commencement time of the session. In the event of a cancellation made within 12 hours or a no-show, the private session credit will be forfeited and will not be refundable, reinstated, or transferable.

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Cancellation by Studio​

At Kind Space, we do our best to avoid class cancellations. However, in the rare case that a class needs to be cancelled due to unforeseen circumstances (e.g. instructor unavailability, maintenance, or safety concerns), clients will be notified as early as possible via your registered contact details.

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In such cases:

  • A full session credit will be returned to your account.

  • You may reschedule to another available class at your convenience.

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Change of Instructor

  • The Studio reserves the right to change the instructor for any class, session, or program without prior notice due to scheduling, availability, or operational needs.

  • A change in instructor shall not be considered a valid reason for cancellation, refund, or rescheduling of a class.

Studio Rules & Regulation

No Late Policy

  • We suggest Clients to arrive at least 10 minutes before the scheduled class starts. 

  • For safety purposes and to avoid disruption to the ongoing class, the Studio reserves the right to deny entry if you arrive after the class has started. In such cases, the session credit will be forfeited, and no refund or rescheduling will be allowed.

  • At the sole discretion of Kind Space (“the Studio”), if you arrive late, you may be allowed to join the next available class, only if there is capacity.

  • If no slots are available in that class, the Studio may, for the first occurrence only, offer to refund your credit for that session.

  • For subsequent late arrivals, whether a class slot is available or not, your credit will be automatically forfeited.

  • For private session, all sessions will start and end on time as scheduled, regardless of late arrival. In case of any late arrival, the session will still end at the original end time and the session fee/credit will not be refunded or extended for lost time. 

  • Repeated no-shows or late cancellations for private session may result in booking restrictions or account suspension, at the discretion of Kind Space.

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Attires & Personal Hygiene

  • All clients must wear appropriate workout attire that allows for safe and comfortable movement. Grip socks are mandatory for hygiene and safety during class.

  • The Studio reserves the right to refuse entry to any client whose attire or hygiene is deemed unsuitable or disruptive to other participants, and the class credit may be forfeited in such cases.

  • For the comfort and hygiene of all clients, you are required to wipe down all equipment and mats immediately after use with the cleaning supplies provided by the Studio.

  • The Studio maintains regular professional cleaning of all facilities, but client cooperation is essential to ensure a safe and sanitary environment for everyone.

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Personal Belongings

You agree that the Studio shall not be responsible for the safekeeping of your personal belongings when you are present in the studio. You assume your own personal responsibility and all risk of loss for any of your personal belongings.

 

Minor Participant

  • Clients who are under the age of 18 ("Minor Participants") are only allowed to participate in classes or sessions at the Studio with prior written consent from a parent or legal guardian.

  • A completed and signed Parental Consent and Waiver Form must be submitted before any participation is allowed.

  • The parent or guardian acknowledges and agrees that:

    • The minor is physically fit and able to safely participate in Pilates sessions;

    • They accept full responsibility for the minor's health, behaviour, and safety during participation.

  • The Studio reserves the right to:

    • Limit access to specific classes based on age suitability;

    • Request that a parent or guardian remain on-site during the minor’s session (where appropriate);

    • Refuse or discontinue a minor’s participation for safety or disciplinary reasons.

  • All minor participants must adhere to the Studio’s rules regarding attire, hygiene, equipment use, and class etiquette.

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Pregnant Participant

  • Pregnant Participant are not allowed to participate in the Group Class. However, she may opt for the Private Session designated for Pregnant mothers. 

  • Clients who are pregnant or suspect they may be pregnant must inform the Studio and/or instructor prior to booking or attending any class or session.

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Disclosure of Health Condition / Pregnancy

Health Condition

  • You are responsible for fully and truthfully disclosing any pre-existing medical conditions, injuries, surgeries, or physical limitations, including but not limited to:

    • Cardiovascular issues

    • Joint or spinal injuries

    • Chronic illnesses

    • Neurological conditions

  • Failure to disclose relevant medical history may increase your risk of injury and will be considered a breach of these Terms & Conditions.

  • The Studio and its instructors shall not be liable for any injury, illness, aggravation of condition, or adverse outcome resulting from a medical issue that was not disclosed to the Studio in advance.

  • The Studio reserves the right to:

    • Request medical clearance before allowing participation,

    • Refuse or terminate services (including memberships or packages) in cases of non-disclosure or misrepresentation,

    • Deny access to specific classes deemed inappropriate based on medical risks.

    • By participating in any activity, you warrant that your medical condition is fit for exercise and you do so at your own risk.

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Pregnancy

  • Failure to disclose a pregnancy to the Studio or instructors before participating in any class may result in serious health risks to both the mother and the baby. By not disclosing a pregnancy:

    • The Studio and its instructors shall not be held liable for any injuries, complications, or adverse outcomes that may occur.

    • The client accepts full responsibility for any consequences arising from participation in any class or session.

    • The Studio reserves the right to terminate the client’s package or membership without refund in the event of non-disclosure.

  • Clients are strongly encouraged to prioritise safety and openly communicate any changes in their physical or medical condition, including pregnancy, before attending classes.

  • By participating while pregnant, you acknowledge and accept that there are inherent risks involved, and you agree to participate at your own discretion. The Studio, its instructors, and staff will not be held liable for any complications or injuries arising from participation.

Refund Policy

  • All purchases at Kind Space (including class packages, memberships, workshops, and retail items) are non-shareable, non-refundable and non-transferable unless otherwise stated. 

  • As all class packages / credits come with a validity period / expiry date, we encourage you to double-check your schedule and commitment before making a purchase to avoid any  disappointment or inconvenience.

  • Special circumstances may be considered on a case-by-case basis at the studio’s discretion. If you have a genuine reason, please reach out to us at hello.kindspace@gmail.com. Supporting documents may be requested, and applicable fees may apply.

  • Approved refunds will be processed either in the original form of payment or as studio credit, depending on the situation.

Waiver & Release of Liabilities

I, the undersigned, hereby voluntarily agree as follows:

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Declaration

  • I hereby confirm that I am 18 years old or older in order to participate in the Activities, For ages 17 and under, I agree that I will require parental/guardian supervision.

  • I hereby declare myself to be physically sound and suffering from no condition, impairment, disease or other illness [collectively, “Ailments”] that would prevent my participation in the activities and/or use of the equipment. In the event that I am aware of such Ailments, it is my responsibility to inform the Studio and/or its staff and/or instructor prior to participating in the Activities.

  • I further acknowledge that it is my responsibility to ensure that I am in good physical condition prior to participating in the Activities conducted in the Premise and to use the Equipments.

  • Where I am unsure and/or unfamiliar with the use of the equipment and/or the Activities, it is my responsibility to actively inform the Studio and/or its staff and/or its instructor prior to performing any exercises or participating in any of the Activities.

  • I understand that Activities and its exercises thereof can be physically demanding and if performed incorrectly can cause serious harm.

  • Where I remain silent, I acknowledge that I am familiar with the Equipment and thus will not use the Equipment that I am unfamiliar with or perform any exercises that I am unsure of. In this regard, I assume all liability for any possible injury caused by the exercises I choose to perform or Activities that I choose to participate.

  • I acknowledge that the Studio and/or its staff and/or its instructor are not able to provide you any medical advice in relation to the use of the Equipment wherein I acknowledge that it is my responsibility to enquire as to and ascertain my health or fitness level.

  • I acknowledge that the staff and/or its instructor are not medically trained and I hereby agree to allow the staff and/or its instructor to render first aid in case of injury during the Activities and I shall be liable for all the ambulance charges and/or medical expenses.

  • Where I have any health or medical concerns or suspicion of any Ailments, now or after I join as a Member, I must discuss them with a medically qualified doctor before using the Equipment. If I use the equipment contrary to medical recommendations or fitness/ use recommendations, I do so at my own risks.

  • I understand that in the event of an accident or injury, personal judgement may be required by the Studio and/or its staff and/or its instructor and/or volunteers regarding what actions should be taken on my behalf.

  • I acknowledge that my access to the Activities is not exclusive and subject to the availability on a “first-come-first-serve” basis. The Company does not provide any representation or guarantees that I will have access to the Activities at any given time.

 

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I further agree that the Studio reserves the ultimate rights to refuse me entry or to request me to leave where I:

  • act, engage or perform any exercises in respect of the Activities or mis-use the Equipment which could cause damage to the Premises and/or Equipment;

  • fail, refuse and/or omit to follow any instructions or directions afforded by the Associates concerning the Equipment and/or Activities;

  • act in manner that threatens, causes harm and/or discomfort (including sexual harassment) to the Associates or other members;

  • am under the influence of, or suspected to be under the influence of, any intoxicating, illicit or performance-based substance while at the Premises and or during the Activities.

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Assumption of Risk

  • I hereby acknowledge full understanding of the possibility of inherent risks, dangers and hazards associated with the activities and/or use of the equipment in the Premise.

  • I further acknowledge that it is my responsibility to have a physical examination and to obtain my physician’s permission prior to participating in the activities and/or using the equipment.

  • I hereby assume all risk of injury, illness, death, damage, or loss to myself or my property that I may suffer while and/or resulting from using the Premise or the Equipment, or participating in the Activities, whether arising out of active or passive acts of negligence, action or inaction, on the part of the Studio and/or its staff and/or its instructor 

  • I understand and acknowledge that the Studio purchases and/or leases the equipment from third parties whereby the Studio is not involved in the manufacture and/or assembly of any equipment used in premises wherein I agree that the Studio shall not liable for defects in products or equipment and any injury loss or damage resulting therefrom. I shall be personally responsible for any personal property that is damaged, lost, or stolen while on or around the Facilities including, but not limited to its contents or any property left in a locker.

  • I, the undersigned, for myself and on behalf of my next of kin, heirs, personal representatives and assigns, hereby release, indemnify and hold harmless the Studio and/or its staff and/or its instructor from any and all claims, demands, damages, rights of action or causes of actions, present or future, arising out of my participations in any of the Activities occurring in the Premise, usage of the Equipment and/or the Premise, including any injuries arising from the negligence of the Staff and/or Instructor or otherwise, to the fullest extent permitted by the law.

Photography & Media Release

  • The Studio may occasionally photograph or video record classes, events, or sessions for the purpose of marketing, promotion, social media, website use, or internal documentation.

  • By attending any class or event at Kind Space, you grant the Studio the irrevocable right to use your likeness (photograph, image, or video) in any media format, without compensation, for the above purposes.

  • If you do not wish to be photographed or recorded, you must inform the Studio in writing prior to the class or session. We will make reasonable efforts to exclude you from such content.

  • All media content captured by the Studio remains the intellectual property of the Studio and may not be used by clients for any commercial purpose without written permission.

Changes to the Terms & Condition

  • We reserve the right to modify these Policies by updating the terms on the Site at our sole discretion. Your continued use of the Site after any updates constitutes your acceptance of the new Terms and Conditions. 

  • We encourage you to review this Agreement periodically for changes.

Personal Data

  • I acknowledge that the Studio may collect, use and retain my personal data pursuant to the Personal Data Protection Act 2010. In such instances, I agree that the Studio may process or use the personal data pursuant to the Company’s Personal Data Policy.

  • CTV Monitoring:

    • CCTV cameras are installed in common areas for safety and security. Recordings are stored securely and may be shared only when required by law. 

    • No recordings are made in changing rooms or bathrooms.

  • By entering the premises, you consent to being recorded.

  • For more information, kindly refer our Privacy Policy.

Severability

If any provision or part of these Terms & Conditions is held to be invalid, illegal, or unenforceable by a court or competent authority, that specific provision shall be severed from the Terms, and the remaining provisions shall continue in full force and effect.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

 

In the event of any dispute, claim, or disagreement arising out of or relating to the services provided by the Studio, both parties agree to submit to the exclusive jurisdiction of the courts of Malaysia.

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